Our Customer Service Representatives are here to support
your eLearning efforts.
TCG CHEX eLearning is implemented easily and seamlessly throughout your organization. We provide orientation, technical and on-going support. We are available – at no additional charge!
Monday – Friday 8:00 AM – 5:00 PM CT
Toll-free support line: (866) 263-3795
Email support at firstname.lastname@example.org during normal business hours.
- Administrator and manager training to assist in timely and effective program launch.
- Orientation Manuals & User Quick Reference Guide to ensure staff understanding of system features.
- Sample Orientation and Start-up Process provided for easy program introduction.
- Orientation support by using GoToMeeting during TCG CHEX eLearning program launch.
- On-site orientation/training available by request for an additional fee.
- Video training podcasts available.
- Support in troubleshooting system and user issues.
- Support for running on-demand reports to meet tracking requirements.
- Instruction and assistance in mass registration of users.
- Coaching on use of program management.
- Assistance in using learning events for tracking education outside of TCG CHEX eLearning.