Customer Support

Our Customer Care Specialists are here to support your eLearning efforts.

CHEX eLearning is implemented easily and seamlessly throughout your organization. If you need orientation, technical or on-going support, we are available…at no additional charge.

Orientation Support

• Administrator training to assist in timely and effective program launch.
• Orientation Manuals & Learner “Cheat Sheet” to ensure staff understanding of system features.
• Sample Orientation and Start-up Process provided for easy program introduction.
• Orientation support to administrator and/or supervisor by telephone or web during CHEX program launch.
• On-site orientation/training at agency request, for an additional cost.

Technical Support

• Support to administrator in troubleshooting system or learner problems.
• Support for running on-demand, standard reports to meet tracking requirements.
• Instruction and assistance in mass registration of learners.
• Coaching on use of curriculum management.

On-going Support Services

• Help Desk support for administrators;
  Monday - Friday 8:00 AM – 5:00 PM CT
• Toll-free support line: (866) 263-3795
• Quick response to e-mails sent to CHEX support at chexinfo@corridorgroup.com, during normal business hours